Training Classes and Events

Dealing with Strong Emotions, this 3-hour course focuses on responding safely and effectively to job relation conflict resulting from emotions by the use of de-escalation tactics. De-escalation is aimed at calmly communicating with agitated people inorder to understand, manage, and resolve their concerns. It has been called a true art form, but it's also important to remember you may not be able to control someone else's behavior, but you can control how you react.

MS Excel 3 (two ½ days online) Expert course focused on utilize formulas and functions, generating charts/graphs, and presenting summary information and data. Prerequisite: Excel 1 or equivalent knowledge AND Excel 2 or equivalent knowledge. Continuing from MS Excel 2, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to manage formulas and functions; create pivot tables; create charts and graphics; and develop dashboards for reporting and analysis.   May 6 & 7, 2024 - 9:00 am to 12:00 pm

This interactive, online course will help you discover how to manage change at all levels: the individual, the department, and the organization. Focus will be on understanding what change is and why it’s important; understanding the challenges of creating and managing organization change; recognizing the impact of change on individuals; exploring models for developing and implementing change initiatives; and to consider strategies for overcoming resistance to change. Course Method: Partially self-paced; runs one week fully online in Moodle with online content and assignments.

Full Course: June 3 - 7, 2024 Live Session:  Monday and Wednesday 9:30 to 11:00 am

This 3-Hour course is designed to teach methods to develop communication skills. During this course, students will evaluate their current means of communication, and determine what can be communicated more effectively.  Course will be delivered online in the format of a lecture and discussions coupled with activities to engage you and reinforce learning.  Identify critical communication competencies and their connection to effective personal and professional development, as well as leadership and team building.  Develop a strategy to improve your communication skills and begin to immediately implement the tools to increase clarity and effectiveness in your communication.

This 3-hour online course is designed to teach methods for designing effective presentations. The participants will learn to create effective visuals and increase clarity in their verbal communication.

This one-week, online course focuses on how to create effective documents for the business environment.  Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00pm), daily assignments through the Moodle classroom, and direct instructor feedback.  Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.

Sessions:  Monday and Thursday  1:30 pm to 3:00

The focus of this learning is how to practice and refine lean thinking and applications both independently, as part of ongoing professional development, and/or under the tutelage of a coach or mentor. Introduces a range of lean tools and prepares learners to actively participate in lean processes and events facilitated by a Green or Black Belt lean practitioner.   Supports the development of a lean organizational culture. Pre-requisite: White Belt.

Dates: August 6, 7, & 8, 2024

Dates: September 9, 10, 19 & 20, 2024 9:00 am to 4:00 pm