Training Classes and Events

What New Hires Need to Know

Highlight polices, benefits and resources that are available to you.

Most people don't get up in the morning saying, "I think I will be as obnoxious as possible" or "with luck, today, no one will like me." They do what they do because they either don't know an alternative or life has negatively affected their ability to interact reasonably. Managing Difficult Employees will address how to communicate in such circumstances so that they - and you - are respected and heard. We'll talk about conflict with resistant, angry, and disgruntled people and participants will leave with a variety of approaches for reaching a reasonable resolution.

Impactful training delivery is an important part of the employee learning process. Training often influences job performance. This training course will help you improve the effectiveness of the training you deliver and maximize the performance of the learners.  After completing this course, you will be able to: Apply adult learning concepts to deliver training based on adult needs, understand training and your role in successfully delivering training, Demonstrate basic training and facilitation skills. Apply classroom management practices to ensure a successful training session. Demonstrate the skill of effective training delivery.  This course contains the following modules: Adult Learning Concepts. What is Training? Training Basics. Classroom Management. Teach Back.

What New Hires Need to Know

Highlight polices, benefits and resources that are available to you.

This course is an introductory session designed to teach the basics of public speaking techniques. The participants will learn to identify the appropriate connection with their audience, the art of storytelling, brevity, and clarity in the use of visual aids and confidence speaking techniques.  9:00 am to 12:00 noon.

What New Hires Need to Know

Highlight polices, benefits and resources that are available to you.

MS Excel 2 (two ½ days online, Intermediate course focused on utilize formulas and functions. Prerequisite: Excel 1 or equivalent knowledge. Continuing from MS Excel 1, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create formulas and functions; set up worksheets for collaboration; construct/deconstruct data for analysis; conduct preliminary data analysis; and learn to connect formulas for ease of data analysis.  9:00 am to 12:00 pm each day

This one-week, online course focuses on how to create effective documents for the business environment.  Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00pm), daily assignments through the Moodle classroom, and direct instructor feedback.  Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.

Sessions:  Monday and Thursday 1:30 pm to 3:00

Target Audience: Agency employees who function as a Hiring Manager or Agency HR staff functioning in a recruitment capacity.  Hiring Manager training covers the basic information and best practices for processing applications, streamlining the hiring process, recruitment strategies, pipelines and communication.

This course is an advanced session designed to teach the mastery of public speaking techniques. The participants will learn to identify the appropriate connection with their audience, the art of storytelling, brevity, and clarity in the use of visual aids and confidence speaking techniques. 9:00 am to 12:00 pm

This interactive, online course will help you discover how to manage change at all levels: the individual, the department, and the organization. Focus will be on understanding what change is and why it’s important; understanding the challenges of creating and managing organization change; recognizing the impact of change on individuals; exploring models for developing and implementing change initiatives; and to consider strategies for overcoming resistance to change. Course Method: Partially self-paced; runs one week fully online in Moodle with online content and assignments.

Full Course: March 24 - 28, 2025

Live Session:  Monday 9:00 to 10:30 am. Wednesday 1:00 to 2:30 pm

Participants in this Ten-Session program combine classroom study, mentorship, and practical application to develop viable skills to lead organizational and operational change initiatives.  Participants examine LEAN principles and develop their skills to understand LEAN from an operational and strategic perspective.  Counts as One-Year Supervisory experience for classified positions within the Executive Branch of the State of NH. Class meets once per month online and once per month in-person. Pre-requisites: BET Lean Yellow and Green Belts. 

This 3-hour interactive workshop introduces participants to Microsoft (MS) Teams, a powerful collaboration and communication tool designed to enhance productivity in any organization. Participants will explore the MS Teams interface, learn how to navigate the platform effectively, and leverage its core features to optimize their workflow. Key topics include utilizing chat features for instant communication, organizing and managing teams and channels for efficient collaboration, understanding the activity feed and search functionality for staying updated and finding information quickly, and mastering the meetings function to facilitate virtual gatherings.

MS Excel 2 (two ½ days online, Intermediate course focused on utilize formulas and functions. Prerequisite: Excel 1 or equivalent knowledge. Continuing from MS Excel 1, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create formulas and functions; set up worksheets for collaboration; construct/deconstruct data for analysis; conduct preliminary data analysis; and learn to connect formulas for ease of data analysis.  9:00 am to 12:00 pm each day

This 3-hour online workshop will examine two different concepts of troubled employees.  One is based on psychological disorders.  Some, which are common, and some, which may be less so.  The other concept is about poor behavior and attitudes.  Although the two concepts can be related or have some overlap, we will talk about them as separate (for the most part).  Examining strategies for dealing with negative personalities will play a prominent part in this workshop.  Who should attend?  This class is designed for any employee, supervisor, or manager to help employees at all levels.

This one-week, online course focuses on how to create effective documents for the business environment.  Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00pm), daily assignments through the Moodle classroom, and direct instructor feedback.  Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.

Sessions:  Monday and Thursday 1:30 pm to 3:00

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. 

Workshop Objectives: Understand when feedback should take place. Learn how to prepare and plan to deliver constructive criticism. Determine the appropriate atmosphere in which it should take place. Identify the proper steps to be taken during the session. Know how emotions and certain actions can negatively impact the effects of the session. Recognize the importance of setting goals and the method used to set them. Uncover the best techniques for following up with the employee after the session.