Training Classes and Events

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Join us for a dynamic one-day workshop designed to empower individuals with the skills and confidence needed for effective public speaking. This course will cover the fundamental principles of public speaking, including audience analysis, structuring a speech, and using body language effectively. Participants will engage in interactive exercises, receive constructive feedback, and practice delivering short presentations. By the end of the day, attendees will have a solid foundation in public speaking techniques and the confidence to communicate their ideas clearly and persuasively. Perfect for beginners or anyone looking to enhance their speaking abilities in personal and professional settings.

This advanced Excel bootcamp is designed for users ready to turn complex datasets into clear insights. Participants will deepen their skills in data organization, cleaning, and analysis using advanced functions like SUMIFS, VLOOKUP, INDEX/MATCH, and dynamic dashboards. This hands-on class emphasizes using Excel as a database tool—creating custom reports, summarizing client data, and building interactive visualizations. Attendees will explore PivotTables, Pivot Charts, and data validation techniques, as well as learn how to automate reports. Ideal for professionals managing large datasets or producing reports that drive decision-making.

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This 3-hour online workshop will examine two different concepts of troubled employees.  One is based on psychological disorders.  Some, which are common, and some, which may be less so.  The other concept is about poor behavior and attitudes.  Although the two concepts can be related or have some overlap, we will talk about them as separate (for the most part).  Examining strategies for dealing with negative personalities will play a prominent part in this workshop.  Who should attend?  This class is designed for any employee, supervisor, or manager to help employees at all levels.

Most people don't get up in the morning saying, "I think I will be as obnoxious as possible" or "with luck, today, no one will like me." They do what they do because they either don't know an alternative or life has negatively affected their ability to interact reasonably. Managing Difficult Employees will address how to communicate in such circumstances so that they - and you - are respected and heard. We'll talk about conflict with resistant, angry, and disgruntled people and participants will leave with a variety of approaches for reaching a reasonable resolution.

This one-week, online course focuses on how to create effective documents for the business environment.  Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00pm), daily assignments through the Moodle classroom, and direct instructor feedback.  Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.

Sessions:  Monday and Thursday 1:30 pm to 3:00

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Giving and Receiving Feedback is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. 

Workshop Objectives: Understand when feedback should take place. Learn how to prepare and plan to deliver constructive criticism. Determine the appropriate atmosphere in which it should take place. Identify the proper steps to be taken during the session. Know how emotions and certain actions can negatively impact the effects of the session. Recognize the importance of setting goals and the method used to set them. Uncover the best techniques for following up with the employee after the session.

The focus of this learning is how to practice and refine lean thinking and applications both independently, as part of ongoing professional development, and/or under the tutelage of a coach or mentor. Introduces a range of lean tools and prepares learners to actively participate in lean processes and events facilitated by a Green or Black Belt lean practitioner.   Supports the development of a lean organizational culture. Pre-requisite: White Belt.  June 11, 12, and 13, 2025

Target Audience: Agency HR staff functioning in a recruitment capacity; Recruiter training covers the basic information and best practices for talent management, requisition management, streamlining the hiring process, personalization’s, exit interviews, and available resources.

Impactful training delivery is an important part of the employee learning process. Training often influences job performance. This training course will help you improve the effectiveness of the training you deliver and maximize the performance of the learners.  After completing this course, you will be able to: Apply adult learning concepts to deliver training based on adult needs, understand training and your role in successfully delivering training, Demonstrate basic training and facilitation skills. Apply classroom management practices to ensure a successful training session. Demonstrate the skill of effective training delivery.  This course contains the following modules: Adult Learning Concepts. What is Training? Training Basics. Classroom Management. Teach Back.

Dates: July 24, 25 and 29, 2025 - 9am to 4pm, July 28, 2025 - 12:00 to 3:30 pm

This interactive, online course will help you discover how to manage change at all levels: the individual, the department, and the organization. Focus will be on understanding what change is and why it’s important; understanding the challenges of creating and managing organization change; recognizing the impact of change on individuals; exploring models for developing and implementing change initiatives; and to consider strategies for overcoming resistance to change. Course Method: Partially self-paced; runs one week fully online in Moodle with online content and assignments.

Full Course: Week of July 28, 2025

Live Session:  Monday and Wednesday 9:00 to 10:00 am

Emotional Intelligent, this 3-hour course focuses on responding safely and effectively to job relation conflict resulting from emotions by the use of de-escalation tactics. De-escalation is aimed at calmly communicating with agitated people in order to understand, manage, and resolve their concerns. It has been called a true art form, but it's also important to remember you may not be able to control someone else's behavior, but you can control how you react.

This advanced Excel bootcamp is designed for users ready to turn complex datasets into clear insights. Participants will deepen their skills in data organization, cleaning, and analysis using advanced functions like SUMIFS, VLOOKUP, INDEX/MATCH, and dynamic dashboards. This hands-on class emphasizes using Excel as a database tool—creating custom reports, summarizing client data, and building interactive visualizations. Attendees will explore PivotTables, Pivot Charts, and data validation techniques, as well as learn how to automate reports. Ideal for professionals managing large datasets or producing reports that drive decision-making.

Participants in this Ten-Session program combine classroom study, mentorship, and practical application to develop viable skills to lead organizational and operational change initiatives.  Participants examine LEAN principles and develop their skills to understand LEAN from an operational and strategic perspective.  Counts as One-Year Supervisory experience for classified positions within the Executive Branch of the State of NH. Class meets once per month online and once per month in-person. Pre-requisites: BET Lean Yellow and Green Belts. 

Online: Oct 8, Nov 5, Dec 3, 2025, Jan 7 and 4, 2026 / Person: Oct 22, Nov 19, Dec 17, 2025, Jan 21, and Feb 18, 2026

This advanced Excel bootcamp is designed for users ready to turn complex datasets into clear insights. Participants will deepen their skills in data organization, cleaning, and analysis using advanced functions like SUMIFS, VLOOKUP, INDEX/MATCH, and dynamic dashboards. This hands-on class emphasizes using Excel as a database tool—creating custom reports, summarizing client data, and building interactive visualizations. Attendees will explore PivotTables, Pivot Charts, and data validation techniques, as well as learn how to automate reports. Ideal for professionals managing large datasets or producing reports that drive decision-making.