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Visit the
Training Calendar
page for a view of these events by date.
Type
ALL
TRAINING
Title
Start Date
End Date
Register
Oct
4
Communication Skills / Online / $140.00
Details
Oct
4
Communication Skills / Online / $140.00
Description:
This 3-Hour course is designed to teach methods to develop communication skills. During this course, students will evaluate their current means of communication, and determine what can be communicated more effectively. Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning. Identify critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team building. Develop a strategy to improve your communication skills and begin to immediately implement the tools to increase clarity and effectiveness in your communication. Attend this the course: online course and be prepare to engage the teacher and fellow participants. Complete your action plan for subsequent review and implementation as needed. Participate in the online discussion and practice activities with those in the class to discuss relevant examples of effectiv
Location:
Online / MS Teams
Event Type:
Training
Starts At:
10/4/2023 9:00 AM
End At:
10/4/2023 12:00 PM
Attachment:
Register
Oct
9
Day One Orientation
Details
Oct
9
Day One Orientation
Description:
What New Hires Need to Know
Highlight policies, benefits and resources that are available to you.
Location:
MS Teams - Online
Event Type:
Training
Starts At:
10/9/2023 9:00 AM
End At:
10/9/2023 12:00 PM
Attachment:
Register
Oct
11
Dealing with Strong Emotions / Online / Cost Per Person $110.00
Details
Oct
11
Dealing with Strong Emotions / Online / Cost Per Person $110.00
Description:
Dealing with Strong Emotions, this 3-hour course focuses on responding safely and effectively to job relation conflict resulting from emotions by the use of de-escalation tactics. De-escalation is aimed at calmly communicating with agitated people inorder to understand, manage, and resolve their concerns. It has been called a true art form, but it's also important to remember you may not be able to control someone else's behavior, but you can control how you react.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
10/11/2023 9:00 AM
End At:
10/11/2023 12:00 PM
Attachment:
Register
Oct
12
Managing at a Distance - Online - Cost Per Person $110.00
Details
Oct
12
Managing at a Distance - Online - Cost Per Person $110.00
Description:
This
3-hour
courses covers Remote Management brings its own inherent challenges. With strategy and understanding, Remote Management can be effective, efficient, and enjoyable. Gaining alignment for remote and local team members is important. Who benefits: Anyone who wants to manage remotely more effectively and efficiently. Learning Objectives: Identify and understand the fundamentals of management. Understand Remote Management in a strategic way. Understand how to develop and build a Remote Management process. Implement and grow in your Remote Management process. Identify, utilize and maximize best practices for Remote Management.
Location:
Online / Teams
Event Type:
Training
Starts At:
10/12/2023 9:00 AM
End At:
10/12/2023 12:00 PM
Attachment:
Register
Oct
16
Strategic Planning – Online – Cost Per Person $150.00
Details
Oct
16
Strategic Planning – Online – Cost Per Person $150.00
Description:
Provides a practical understanding of strategic planning, including how to think strategically, how to identify applicable goals, objectives, and metrics, and how to use the planning process to align your team or organization towards a common set of goals. 4-6 hours of self-paced readings, exercises, and group chat via an online, Moodle classroom, along with two online discussions. Online Moodle classroom open on Monday at 9:00 am – Friday at 4:00 pm. Live lecture / discussion sessions on MS Teams, Monday, and Thursday 1:30 pm to 3:30 pm.
Location:
Online - Moodle / Teams
Event Type:
Training
Starts At:
10/16/2023 1:30 PM
End At:
11/3/2023 4:00 PM
Attachment:
Register
Oct
18
Diversity, Equity and Inclusion / Online / Cost Per Person $140.00
Details
Oct
18
Diversity, Equity and Inclusion / Online / Cost Per Person $140.00
Description:
This course will provide guidance on diversity and inclusion in the workplace. Participants in the course will understand how to identify policies and practices that are not inclusive, as well as proactively strategize for creating more inclusive and diverse work environments.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
10/18/2023 9:00 AM
End At:
10/18/2023 12:00 PM
Attachment:
Register
Oct
19
Effective Meetings - Online - Cost Per Person $110.00
Details
Oct
19
Effective Meetings - Online - Cost Per Person $110.00
Description:
This course is designed to teach methods for conducting effective, succinct and
productive meetings. The students will receive the components for conducting effective
meetings, as well as identify the items that detract from meeting flow and productivity.
9:00 am to 12:00 pm
Location:
Online - MS. Teams
Event Type:
Training
Starts At:
10/19/2023 9:00 AM
End At:
10/19/2023 12:00 PM
Attachment:
Register
Oct
23
Day One Orientation
Details
Oct
23
Day One Orientation
Description:
What New Hires Need to Know
Highlight policies, benefits and resources that are available to you.
Location:
MS Teams - Online
Event Type:
Training
Starts At:
10/23/2023 9:00 AM
End At:
10/23/2023 12:00 PM
Attachment:
Register
Oct
30
Business Writing - Online - Cost Per Person $130.00
Details
Oct
30
Business Writing - Online - Cost Per Person $130.00
Description:
This one-week, online course focuses on how to create effective documents for the business environment. Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00pm), daily assignments through the Moodle classroom, and direct instructor feedback. Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.
Location:
Online - Moodle / Teams
Event Type:
Training
Starts At:
10/30/2023 1:30 PM
End At:
11/3/2023 4:00 PM
Attachment:
Register
Nov
1
Difficult Conversations - Online - Cost Per Person $110.00
Details
Nov
1
Difficult Conversations - Online - Cost Per Person $110.00
Description:
This 3-hour course is designed to teach methods for leading and managing difficult conversations. The students will understand the basis of communicating with the topic or response might be challenging, and how to appropriately work through the conversations for mutual beneficial outcomes when possible.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
11/1/2023 9:00 AM
End At:
11/1/2023 12:00 PM
Attachment:
Register
Nov
6
Day One Orientation
Details
Nov
6
Day One Orientation
Description:
What New Hires Need to Know
Highlight policies, benefits and resources that are available to you.
Location:
MS Teams - Online
Event Type:
Training
Starts At:
11/6/2023 9:00 AM
End At:
11/6/2023 12:00 PM
Attachment:
Register
Nov
7
Lean Yellow Belt - In-Person - Cost Per Person $400.00
Details
Nov
7
Lean Yellow Belt - In-Person - Cost Per Person $400.00
Description:
The focus of this learning is how to practice and refine lean thinking and applications both independently, as part of ongoing professional development, and/or under the tutelage of a coach or mentor. Introduces a range of lean tools and prepares learners to actively participate in lean processes and events facilitated by a Green or Black Belt lean practitioner. Supports the development of a lean organizational culture. Pre-requisite: White Belt.
Dates: November 7, 8 & 9, 2023
Location:
In-Person - Banking Commission - Conference Room 53 Regional Drive, 2nd floor, Concord
Event Type:
Training
Starts At:
11/7/2023 9:00 AM
End At:
11/9/2023 3:30 PM
Attachment:
Registration Full
Nov
8
Excel I - Online - Cost Per Person $125.00
Details
Nov
8
Excel I - Online - Cost Per Person $125.00
Description:
Beginner course focused on basics of Excel, functions of the toolbars, tips and tricks on managing workbooks. Will be held Zoom - Online - two half-day sessions. Microsoft Excel is powerful tool that can help organize, manage, analyze and present data in meaningful ways. This course is designed to introduce the basic concepts of Excel. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create and edit worksheets, utilize formulas and functions, use formatting features, generate charts/graphs, and present summary information in a consumable and professional format. All online course sessions require access to MS Office.
November 8 & 9, 2023 - 9:00 am to 12:00 pm
Location:
Online - Zoom
Event Type:
Training
Starts At:
11/8/2023 9:00 AM
End At:
11/9/2023 12:00 PM
Attachment:
Register
Nov
13
Leading and Navigating Change - Online - Cost Per Person $280.00
Details
Nov
13
Leading and Navigating Change - Online - Cost Per Person $280.00
Description:
This interactive, online course will help you discover how to manage change at all levels: the individual, the department, and the organization. Focus will be on understanding what change is and why it’s important; understanding the challenges of creating and managing organization change; recognizing the impact of change on individuals; exploring models for developing and implementing change initiatives; and to consider strategies for overcoming resistance to change. Course Method: Partially self-paced; runs one week fully online in Moodle with online content and assignments.
Full Course: November 13 - 17, 2023. Live Session: Monday and Wednesday 9:30 to 11:00 am
Location:
Online - Zoom / Moodle
Event Type:
Training
Starts At:
11/13/2023 9:30 AM
End At:
11/17/2023 4:00 PM
Attachment:
Registration Full
Nov
15
Excel II - Online - Cost Per Person $175.00
Details
Nov
15
Excel II - Online - Cost Per Person $175.00
Description:
Intermediate course focused on utilize formulas and functions. Prerequisite: Excel 1 or equivalent knowledge. Description: Continuing from MS Excel 1, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create formulas and functions; set up worksheets for collaboration; construct/deconstruct data for analysis; conduct preliminary data analysis; and learn to connect formulas for ease of data analysis.
Two half-day online training: November 15 & 16, 2023 9:00 am to 12:00 pm
Location:
Zoom - Online
Event Type:
Training
Starts At:
11/15/2023 9:00 AM
End At:
11/16/2023 12:00 PM
Attachment:
Registration Full
Nov
29
Excel III - Online - Cost Per Person $200.00
Details
Nov
29
Excel III - Online - Cost Per Person $200.00
Description:
Will be held Zoom-Online-two half-day sessions. Expert course focused on utilize formulas and functions, generating charts/graphs, and presenting summary information and data. Prerequisite: Excel 1 or equivalent knowledge AND Excel 2 or equivalent knowledge. Continuing from MS Excel 2, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to manage formulas and functions; create pivot tables; create charts and graphics; and develop dashboards for reporting and analysis.
November 29 & 30, 2023 - 9:00 am to 12:00 pm
Location:
Online - Zoom
Event Type:
Training
Starts At:
11/29/2023 9:00 AM
End At:
11/30/2023 12:00 PM
Attachment:
Register
Nov
30
Respect and Civility Workshop / In-Person / Cost Per Person $110.00
Details
Nov
30
Respect and Civility Workshop / In-Person / Cost Per Person $110.00
Description:
The DAS (Department of Administrative Services) and its DOP (Division of Personnel) are excited to bring you this training because we believe it will help every executive branch state official and employee learn how they can contribute to improving the work that we do and the place that we work. This training is a three-hour workshop and upon completion participants will be able to:
•Explain Our Core Values.
•Recognize what is deemed prohibited conduct.
•Apply the Respect and Civility in the Workplace Standard Operating Procedure.
•Understand limitations that may exist regarding confidentiality.
•Understand that retaliation is unacceptable on any level.
Location:
54 Regional Drive #5 Concord, NH 03301
Event Type:
Training
Starts At:
11/30/2023 9:00 AM
End At:
11/30/2023 12:00 PM
Attachment:
Register
Dec
4
PowerPoint - Online - Cost Per Person $100.00
Details
Dec
4
PowerPoint - Online - Cost Per Person $100.00
Description:
Zoom - Online Training. Beginner course focused on basics of PowerPoint, functions of the toolbars, tips and tricks on charts, graphics and visualization in PowerPoint. Description: Microsoft PowerPoint is powerful presentation program that allows you to combine text, graphics and multi-media content to create professional presentations. This course is designed to give users a good introduction to the basic concepts of PowerPoint. Using a computer lab setting, course participants will have the opportunity to work in PowerPoint alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to work with various templates; walkthrough the ribbon functions; learn formatting; insert animations and transitions; add graphics and media; organize the presentation flow with sections breaks; and much more. All online course sessions require access to MS Office.
Location:
Online - Zoom
Event Type:
Training
Starts At:
12/4/2023 9:00 AM
End At:
12/4/2023 12:00 PM
Attachment:
Register
Dec
13
Excel I - Online - Cost Per Person $125.00
Details
Dec
13
Excel I - Online - Cost Per Person $125.00
Description:
Beginner course focused on basics of Excel, functions of the toolbars, tips and tricks on managing workbooks. Will be held Zoom - Online - two half-day sessions. Microsoft Excel is powerful tool that can help organize, manage, analyze and present data in meaningful ways. This course is designed to introduce the basic concepts of Excel. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create and edit worksheets, utilize formulas and functions, use formatting features, generate charts/graphs, and present summary information in a consumable and professional format. All online course sessions require access to MS Office.
December 13 & 14, 2023 - 9:00 am to 12:00 pm
Location:
Online - Zoom
Event Type:
Training
Starts At:
12/13/2023 9:00 AM
End At:
12/14/2023 12:00 PM
Attachment:
Register
Dec
18
Word Bootcamp - Online - Cost Per Person $125.00
Details
Dec
18
Word Bootcamp - Online - Cost Per Person $125.00
Description:
Will be held as two half-day Zoom-Online sessions. Beginner review and intermediate course focused on basics of Word, functions of the toolbars, mail merge, tables, templates, and tips and tricks with editing and working in Word. This course is designed to give users a good introduction to the basic concepts of Word. Using a computer lab setting, course participants will have the opportunity to work in Word alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to work with various fonts and templates; format text; work in really long documents; create diagrams and graphics; make interactive forms; work in multiple columns; create tables of contents; utilize track changes effectively; create mail merge documents; learn how to use certain templates; and more. All online course sessions require access to MS Office.
September 25 & 26, 2023 - 9:00 am to 12:00 pm
Location:
Online - Zoom
Event Type:
Training
Starts At:
12/18/2023 9:00 AM
End At:
12/19/2023 12:00 PM
Attachment:
Register
Jan
3
Excel II - Online - Cost Per Person $175.00
Details
Jan
3
Excel II - Online - Cost Per Person $175.00
Description:
Intermediate course focused on utilize formulas and functions. Prerequisite: Excel 1 or equivalent knowledge. Description: Continuing from MS Excel 1, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to create formulas and functions; set up worksheets for collaboration; construct/deconstruct data for analysis; conduct preliminary data analysis; and learn to connect formulas for ease of data analysis.
Two half-day online training: December 13 & 14, 2023 9:00 am to 12:00 pm
Location:
Zoom - Online
Event Type:
Training
Starts At:
1/3/2024 9:00 AM
End At:
1/4/2024 12:00 PM
Attachment:
Register
Jan
3
Time Management - Online - Cost Per Person $110.00
Details
Jan
3
Time Management - Online - Cost Per Person $110.00
Description:
In this Time Management training course, you learn to develop a clear sense of purpose, structure priorities, overcome negative behavior patterns, and leverage practical strategies, tools, and techniques to develop better time management skills. Effective time management skills help professionals make better decisions, meet deadlines, and achieve their goals. Learn how to manage your time and develop your own personal action plan with this practical
3-hour
course.
Location:
Online / Teams
Event Type:
Training
Starts At:
1/3/2024 9:00 AM
End At:
1/3/2024 12:00 PM
Attachment:
Register
Jan
9
Managing at a Distance - Online - Cost Per Person $110.00
Details
Jan
9
Managing at a Distance - Online - Cost Per Person $110.00
Description:
This 3 hour courses is Remote Management brings its own inherent challenges. With strategy and understanding, Remote Management can be effective, efficient, and enjoyable. Gaining alignment for remote and local team members is important. Who benefits: Anyone who wants to manage remotely more effectively and efficiently. Learning Objectives: Identify and understand the fundamentals of management. Understand Remote Management in a strategic way. Understand how to develop and build a Remote Management process. Implement and grow in your Remote Management process. Identify, utilize and maximize best practices for Remote Management.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
1/9/2024 9:00 AM
End At:
1/9/2024 12:00 PM
Attachment:
Register
Jan
10
Delivering Constructive Criticism - Online - Cost Per Person $130.00
Details
Jan
10
Delivering Constructive Criticism - Online - Cost Per Person $130.00
Description:
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Location:
Online / Teams
Event Type:
Training
Starts At:
1/10/2024 9:00 AM
End At:
1/10/2024 12:00 PM
Attachment:
Register
Jan
11
NH Supervisory Academy - SA-FN2 - Online - Cost Per Person $799.00
Details
Jan
11
NH Supervisory Academy - SA-FN2 - Online - Cost Per Person $799.00
Description:
The NH Supervisory Academy is an 8-week training program designed for entry-level managers & supervisors to enhance their knowledge and skills for success in their new role. Through twice-weekly 90-minute group online sessions (Mon/Thurs 9am–10:30am) & self-directed work via a Moodle classroom, participants will cultivate the critical supervisory skills you need to maximize individual and team performance, manage conflict, balance workloads, maintain a civil and respectful work environment, develop individual staff, and make decisions. You will learn material, participate in solo and group class activities, and then reflect on the application of new skills in their real-life work environment. Equals 9-months supervisory experience for classified positions within the Executive Branch of the State of NH. Successful completion of the Supervisory Academy is a pre-requisite for the new 12-month Certified Public Manager (CPM) program. 80 hrs. Moodle & Teams:10 hrs per week x 8 weeks.
Location:
Online - Moodle / MS Teams
Event Type:
Training
Starts At:
1/11/2024 9:00 AM
End At:
3/22/2024 4:00 PM
Attachment:
Register
Jan
11
NH Supervisory Academy - SA-BG2 - Online - Cost Per Person $799.00
Details
Jan
11
NH Supervisory Academy - SA-BG2 - Online - Cost Per Person $799.00
Description:
The NH Supervisory Academy (SA) is designed to help you develop and refine the skills you need to supervise people more effectively-and be ready for unexpected change.? Throughout this 8 week training you will come to know yourself better as a supervisor or an aspiring supervisor and make effective choices about your leadership development. You will learn to manage time and priorities, communicate better with your staff, build a team, manage stress and conflict, and motivate your employees toward better performance. You will start with a pre-recorded instructor lead presentation prior to meeting for the three-hour online session Thursdays 8:30-11:30. Counts as 9-Months of Supervisory experience for classified positions within the Executive Branch of the State of NH. Successful completion of the Supervisory Academy is a pre-requisite for the new 12-month Certified Public Manager (CPM) program. 80 Hours-Moodle and Teams: 10 hrs per week x 8 weeks
Location:
Online - Moodle / MS Teams
Event Type:
Training
Starts At:
1/11/2024 9:00 AM
End At:
3/27/2024 4:00 PM
Attachment:
Register
Jan
16
Excel III - Online - Cost Per Person $200.00
Details
Jan
16
Excel III - Online - Cost Per Person $200.00
Description:
Will be held Zoom-Online-two half-day sessions. Expert course focused on utilize formulas and functions, generating charts/graphs, and presenting summary information and data. Prerequisite: Excel 1 or equivalent knowledge AND Excel 2 or equivalent knowledge. Continuing from MS Excel 2, this course will help participants will expand their Excel knowledge. Using a computer lab setting, course participants will have the opportunity to work in Excel alongside the instructor to explore and practice gained knowledge and skills (as well as some handy tricks) to manage formulas and functions; create pivot tables; create charts and graphics; and develop dashboards for reporting and analysis.
January 16 & 17, 2024, - 9:00 am to 12:00 pm
Location:
Online / Zoom
Event Type:
Training
Starts At:
1/16/2024 9:00 AM
End At:
1/17/2024 12:00 PM
Attachment:
Register
Jan
17
Managing Difficult Employees - Online - Cost Per Person $110.00
Details
Jan
17
Managing Difficult Employees - Online - Cost Per Person $110.00
Description:
Most people don't get up in the morning saying, "I think I will be as obnoxious as possible" or "with luck, today, no one will like me." They do what they do because they either don't know an alternative or life has negatively affected their ability to interact reasonably. Managing Difficult Employees will address how to communicate in such circumstances so that they - and you - are respected and heard. We'll talk about conflict with resistant, angry, and disgruntled people and participants will leave with a variety of approaches for reaching a reasonable resolution.
Location:
Online - MS Teams
Event Type:
Training
Starts At:
1/17/2024 9:00 AM
End At:
1/17/2024 12:00 PM
Attachment:
Register
Jan
18
Motivating Employees / Online / Cost Per Person $140.00
Details
Jan
18
Motivating Employees / Online / Cost Per Person $140.00
Description:
This 3-hour online course reviews the three elements of true motivation, reviews motivational theories, discusses strategies to motivate employees, and provides an understanding of intrinsic motivation, extrinsic motivation, employee satisfaction and engagement.
Location:
Online / Teams
Event Type:
Training
Starts At:
1/18/2024 9:00 AM
End At:
1/18/2024 12:00 PM
Attachment:
Register
Jan
18
NH Trainer Certification Program / In-Person / Cost Per Person $425.00
Details
Jan
18
NH Trainer Certification Program / In-Person / Cost Per Person $425.00
Description:
Impactful training delivery is an important part of the employee learning process. Training often influences job performance. This training course will help you improve the effectiveness of the training you
deliver and
maximize the performance of the learners. After completing this course, you will be able to: Apply adult learning concepts to deliver training based on adult needs, understand training and your role in successfully delivering training, Demonstrate basic training and facilitation skills. Apply classroom management practices to ensure a successful training session. Demonstrate the skill of effective training delivery. This course contains the following modules: Adult Learning Concepts. What is Training? Training Basics. Classroom Management. Teach Back.
Dates: January 18, 19, 23, 9am to 4pm, January 22 9am to 12p
Location:
54 Regional Drive #5, Concord, NH
Event Type:
Training
Starts At:
1/18/2024 9:00 AM
End At:
1/23/2024 4:00 PM
Attachment:
Register
Jan
22
Surveys, Focus Groups and Data Collection - Online - Cost Per Person $175.00
Details
Jan
22
Surveys, Focus Groups and Data Collection - Online - Cost Per Person $175.00
Description:
Two 1/2-day sessions 9:00 am to 12:00 pm. In an increasingly competitive environment where resources are stretched thin, there is more of a demand for accountability and impact. While it is easy to learn the core concepts of surveys, focus groups and evaluation, rarely do we know how to conduct these efforts efficiently nor do we use this data to meaningfully communicate in an effective and impactful way. Through lecture and hands on learning, participants will be able to understand better ways to collect data through surveys, focus groups and using secondary datasets as well as discover ways to share that data for various communication purposes.
Location:
Online - Zoom
Event Type:
Training
Starts At:
1/22/2024 9:00 AM
End At:
1/23/2024 12:00 PM
Attachment:
Register
Jan
22
Strategic Planning – Online – Cost Per Person $150.00
Details
Jan
22
Strategic Planning – Online – Cost Per Person $150.00
Description:
Provides a practical understanding of strategic planning, including how to think strategically, how to identify applicable goals, objectives, and metrics, and how to use the planning process to align your team or organization towards a common set of goals. 4-6 hours of self-paced readings, exercises, and group chat via an online, Moodle classroom, along with two online discussions. Online Moodle classroom open on Monday at 9:00 am – Friday at 4:00 pm. Live lecture / discussion sessions on MS Teams, Monday, and Thursday 1:30 pm to 3:30 pm.
Location:
Online - Moodle / Teams
Event Type:
Training
Starts At:
1/22/2024 1:30 PM
End At:
1/26/2024 4:00 PM
Attachment:
Register
Jan
23
Conflict Resolution / Online / Cost Per Person $140.00
Details
Jan
23
Conflict Resolution / Online / Cost Per Person $140.00
Description:
The purpose of this 3-hour online course is to develop skills related to effective conflict management in both group and individual settings. Discussion and activities will focus on understanding the nature of conflict and identifying conflict management styles, as well as basic skills and processes related to conflict resolution and mediation. Participants will practice the fundamental principles of this module through interactive and job related exercises and activities.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
1/23/2024 9:00 AM
End At:
1/23/2024 12:00 PM
Attachment:
Register
Jan
24
Public Speaking I - Online - Cost Per Person $140.00
Details
Jan
24
Public Speaking I - Online - Cost Per Person $140.00
Description:
This course is an introductory session designed to teach the basics of public speaking techniques. The participants will learn to identify the appropriate connection with their audience, the art of storytelling, brevity, and clarity in the use of visual aids and confidence speaking techniques. 9:00 am to 12:00 noon.
Location:
Online - Teams
Event Type:
Training
Starts At:
1/24/2024 9:00 AM
End At:
1/24/2024 12:00 PM
Attachment:
Register
Jan
25
Customer Service / Online / Cost Per Person $140.00
Details
Jan
25
Customer Service / Online / Cost Per Person $140.00
Description:
This course is designed to teach methods for effective delivery of excellent customer service and experience. In this course, you will learn how to meet and exceed customer expectations through strategy, empathy and delivery. Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning. Understand the expectations for excellent customer service/experience. Identify what customers expect compared to what your company offers. Develop a strategy to improve your customer service and begin to immediately implement the tools to increase customer satisfaction and loyalty You will meet the objectives listed above through a combination of the following activities in this course. Attend the online course and prepare to engage the teacher and fellow participants.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
1/25/2024 9:00 AM
End At:
1/25/2024 12:00 PM
Attachment:
Register
Jan
31
Effective Teams / Online / Cost Per Person $110.00
Details
Jan
31
Effective Teams / Online / Cost Per Person $110.00
Description:
This 3-Hour course is designed to teach concepts for developing thriving, strong teams. The participants will learn to identify the characteristics of healthy teams, and how to effectively manage and participate on them.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
1/31/2024 9:00 AM
End At:
1/31/2024 12:00 PM
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Feb
7
Public Speaking II - Online - Cost Per Person $140.00
Details
Feb
7
Public Speaking II - Online - Cost Per Person $140.00
Description:
This course is an advanced session designed to teach the mastery of public speaking techniques. The participants will learn to identify the appropriate connection with their audience, the art of storytelling, brevity, and clarity in the use of visual aids and confidence speaking techniques. 9:00 am to 12:00 pm
Location:
Online / Teams
Event Type:
Training
Starts At:
2/7/2024 9:00 AM
End At:
2/7/2024 12:00 PM
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Feb
7
Business Etiquette - Online - Cost Per Person $110.00
Details
Feb
7
Business Etiquette - Online - Cost Per Person $110.00
Description:
This 3-hour online course offers proper Business Etiquette is a vital set of skills required to succeed in business. Displaying good business etiquette behavior will mean clients are much more likely to respect you and want to do business with you. This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
2/7/2024 9:00 AM
End At:
2/7/2024 12:00 PM
Attachment:
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Feb
12
Business Writing - Online - Cost Per Person $130.00
Details
Feb
12
Business Writing - Online - Cost Per Person $130.00
Description:
This one-week, online course focuses on how to create effective documents for the business environment. Class will consist of two 1.5-hour group sessions (Monday and Thursday 1:30-3:00 pm), daily assignments through the Moodle classroom, and direct instructor feedback. Participants will learn how to write for their audience; discover the power of simple words; use a standard model to help in the writing process; how to effectively organize documents and emails; and to identify common errors and learn how to avoid them. Level of effort expected is equivalent to a full-day or 6-hours of class time and work assignments.
Location:
Online - Moodle / Teams
Event Type:
Training
Starts At:
2/12/2024 1:30 PM
End At:
2/16/2024 4:00 PM
Attachment:
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Feb
13
Strategies for Dealing w/ Troubled, Toxic or Negative People / Online / Cost Per Person $110.
Details
Feb
13
Strategies for Dealing w/ Troubled, Toxic or Negative People / Online / Cost Per Person $110.
Description:
This 3-hour online workshop will examine two different concepts of troubled employees. One is based on psychological disorders. Some, which are common, and some, which may be less so. The other concept is about poor behavior and attitudes. Although the two concepts can be related or have some overlap, we will talk about them as separate (for the most part). Examining strategies for dealing with negative personalities will play a prominent part in this workshop. Who should attend? This class is designed for any employee, supervisor or manager to help employees at all levels.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
2/13/2024 9:00 AM
End At:
2/13/2024 12:00 PM
Attachment:
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Mar
6
Developing a Communications Strategy / Online / $110.00
Details
Mar
6
Developing a Communications Strategy / Online / $110.00
Description:
This 3-Hour course is designed to teach methods to develop communication skills. During this course, students will evaluate their current means of communication, and determine what can be communicated more effectively. Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning. Identify critical communication competencies, and their connection to effective personal and professional development, as well as leadership and team building. Develop a strategy to improve your communication skills and begin to immediately implement the tools to increase clarity and effectiveness in your communication.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
3/6/2024 9:00 AM
End At:
3/6/2024 12:00 PM
Attachment:
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Apr
4
Delivering Constructive Criticism - Online - Cost Per Person $130.00
Details
Apr
4
Delivering Constructive Criticism - Online - Cost Per Person $130.00
Description:
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
4/4/2024 9:00 AM
End At:
4/4/2024 12:00 PM
Attachment:
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Apr
9
Strategies for Dealing w/ Troubled, Toxic or Negative People / Online / Cost Per Person $110.
Details
Apr
9
Strategies for Dealing w/ Troubled, Toxic or Negative People / Online / Cost Per Person $110.
Description:
This 3-hour online workshop will examine two different concepts of troubled employees. One is based on psychological disorders. Some, which are common, and some, which may be less so. The other concept is about poor behavior and attitudes. Although the two concepts can be related or have some overlap, we will talk about them as separate (for the most part). Examining strategies for dealing with negative personalities will play a prominent part in this workshop. Who should attend? This class is designed for any employee, supervisor or manager to help employees at all levels.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
4/9/2024 9:00 AM
End At:
4/9/2024 12:00 PM
Attachment:
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Apr
11
NH Trainer Certification Program / In-Person / Cost Per Person $425.00
Details
Apr
11
NH Trainer Certification Program / In-Person / Cost Per Person $425.00
Description:
Impactful training delivery is an important part of the employee learning process. Training often influences job performance. This training course will help you improve the effectiveness of the training you deliver and maximize the performance of the learners. After completing this course, you will be able to: Apply adult learning concepts to deliver training based on adult needs, understand training and your role in successfully delivering training, demonstrate basic training and facilitation skills. Apply classroom management practices to ensure a successful training session. Demonstrate the skill of effective training delivery. This course contains the following modules: Adult Learning Concepts. What is Training? Training Basics. Classroom Management. Teach Back.
Dates: April 11, 12 & 16 - 9am to 4pm, April 15 - 9am to 12pm
Location:
54 Regional Drive #5, Concord, NH
Event Type:
Training
Starts At:
4/11/2024 9:00 AM
End At:
4/16/2024 4:00 PM
Attachment:
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May
7
Time Management - Online - Cost Per Person $110.00
Details
May
7
Time Management - Online - Cost Per Person $110.00
Description:
In this Time Management training course, you learn to develop a clear sense of purpose, structure priorities, overcome negative behavior patterns, and leverage practical strategies, tools, and techniques to develop better time management skills. Effective time management skills help professionals make better decisions, meet deadlines, and achieve their goals. Learn how to manage your time and develop your own personal action plan with this practical 3-hour course.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
5/7/2024 9:00 AM
End At:
5/7/2024 12:00 PM
Attachment:
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May
9
Managing at a Distance - Online - Cost Per Person $110.00
Details
May
9
Managing at a Distance - Online - Cost Per Person $110.00
Description:
This 3 hour courses is Remote Management brings its own inherent challenges. With strategy and understanding, Remote Management can be effective, efficient, and enjoyable. Gaining alignment for remote and local team members is important. Who benefits: Anyone who wants to manage remotely more effectively and efficiently. Learning Objectives: Identify and understand the fundamentals of management. Understand Remote Management in a strategic way. Understand how to develop and build a Remote Management process. Implement and grow in your Remote Management process. Identify, utilize and maximize best practices for Remote Management.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
5/9/2024 9:00 AM
End At:
5/9/2024 12:00 PM
Attachment:
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Jun
4
Business Etiquette - Online - Cost Per Person $110.00
Details
Jun
4
Business Etiquette - Online - Cost Per Person $110.00
Description:
This 3-hour online course offers proper Business Etiquette is a vital set of skills required to succeed in business. Displaying good business etiquette behavior will mean clients are much more likely to respect you and want to do business with you. This Business Etiquette course will help trainees acquire the skills they need to quickly adapt, integrate and succeed in variety of business situations and interactions. The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
6/4/2024 9:00 AM
End At:
6/4/2024 12:00 PM
Attachment:
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Jun
11
Developing a Communications Strategy / Online / Cost Per Person $110.00
Details
Jun
11
Developing a Communications Strategy / Online / Cost Per Person $110.00
Description:
T
This 3-Hour course is designed to teach methods to develop communication skills. During this course, students will evaluate their current means of communication, and determine what can be communicated more effectively. Course will be delivered online in the format of a lecture and discussions coupled with activities to engage you and reinforce learning. Identify critical communication competencies and their connection to effective personal and professional development, as well as leadership and team building. Develop a strategy to improve your communication skills and begin to immediately implement the tools to increase clarity and effectiveness in your communication.
Location:
Online / MS Teams
Event Type:
Training
Starts At:
6/11/2024 9:00 AM
End At:
6/11/2024 12:00 PM
Attachment: