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The NH Certified Public Manager© program is a nationally-accredited management development program intended specifically for managers in federal, state, and local government. The program's primary goal is to improve the performance of public sector managers and the organizational performance of state, local, and federal government.

The CPM program provides a comprehensive course of study by which public managers acquire and apply best practices in management and public administration. The curriculum addresses seven key professional competencies. Students are introduced to foundational theories on public administration and management and then discuss their application to practical problems facing participants, their agencies/departments, and citizens. Those who complete the program are awarded the Certified Public Manager© (CPM) designation, which is a registered service mark of the National Certified Public Manager Consortium.

Students wishing to enroll in the NH Certified Public Manager program are asked to complete an application and submit it to the NH Bureau of Education and Training. BET will begin a new 12-month CPM program in June 2022. Interested students must complete the BET Supervisory Academy to be eligible for the CPM program.

CPM Core Competencies

Personal and Organizational Integrity

Increasing awareness, building skills and modeling behaviors related to identifying potential ethical problems and conflicts of interest; appropriate workplace behavior; and legal and policy compliance.

Managing Work

Meeting organizational goals through effective planning, prioritizing, organizing and aligning human, financial, material and information resources. Empowering others by delegating clear job expectations; providing meaningful feedback and coaching; creating a motivational environment and measuring performance. Monitoring workloads and documenting performance. Dealing effectively with performance problems.

Leading People

Inspiring others to positive action through a clear vision; promotes a diverse workforce. Encouraging and facilitating cooperation, pride, trust and group identity; fostering commitment and team spirit. Articulating a vision, ideas and facts in a clear and organized way; effectively managing emotions and impulses.

Developing Self

Demonstrating commitment to continuous learning, self-awareness and individual performance planning through feedback, study and analysis.

Systemic Integration

Approaching planning, decision-making and implementation from an enterprise perspective; understanding internal and external relationships that impact the organization.

Public Service Focus

Delivering superior services to the public and internal and external recipients; including customer/client identification, expectations, needs and developing and implementing paradigms, processes and procedures that exude positive spirit and climate; demonstrating agency and personal commitment to quality service.

Change Leadership

Acting as a change agent; initiating and supporting change within the organization by implementing strategies to help others adapt to changes in the work environment, including personal reactions to change; emphasizing and fostering creativity and innovation; being proactive.

CPM Capstone Project

The NH Certified Public Manager program requires participants to complete a Capstone Project as part of the curriculum. The best projects from each graduating CPM class are recognized by three awards.

ASKEW National CPM Award

Awarded by the American Academy of Certified Public Managers© (AACPM) for demonstration of exemplary work in completion of the capstone project.

NH Exemplary Research Award

Recognizes a CPM graduate whose capstone project reflects exemplary and substantial research on a topic of merit.

NH Director's Award

Selected by the NH Director of Personnel, this award recognizes a capstone project that provides substantial value toward improved operations of NH state government.