Personal and Organizational Integrity
Increasing awareness, building skills and modeling behaviors related to identifying potential
ethical problems and conflicts of interest; appropriate workplace behavior; and legal and policy compliance.
Meeting organizational goals through effective planning, prioritizing, organizing and aligning human,
financial, material and information resources. Empowering others by delegating clear job expectations;
providing meaningful feedback and coaching; creating a motivational environment and measuring
performance. Monitoring workloads and documenting performance. Dealing effectively with performance
Inspiring others to positive action through a clear vision; promotes a diverse workforce. Encouraging
and facilitating cooperation, pride, trust and group identity; fostering commitment and team spirit.
Articulating a vision, ideas and facts in a clear and organized way; effectively managing emotions and
Demonstrating commitment to continuous learning, self-awareness and individual performance planning
through feedback, study and analysis.
Approaching planning, decision-making and implementation from an enterprise perspective; understanding
internal and external relationships that impact the organization.
Public Service Focus
Delivering superior services to the public and internal and external recipients; including customer/client
identification, expectations, needs and developing and implementing paradigms, processes and procedures
that exude positive spirit and climate; demonstrating agency and personal commitment to quality service.
Acting as a change agent; initiating and supporting change within the organization by implementing
strategies to help others adapt to changes in the work environment, including personal reactions to
change; emphasizing and fostering creativity and innovation; being proactive.