Event Information

Event Title
Customer Service - Online - Cost Per Person $110.00
Description
This course is designed to teach methods for effective delivery of excellent customer service and experience. In this course, you will learn how to meet and exceed customer expectations through strategy, empathy and delivery. Course will be delivered online in the format of a lecture and discussion coupled with activities to engage you and reinforce learning. Understand the expectations for excellent customer service/experience. Identify what customers expect compared to what your company offers. Develop a strategy to improve your customer service and begin to immediately implement the tools to increase customer satisfaction and loyalty You will meet the objectives listed above through a combination of the following activities in this course. Attend the online course and prepare to engage the teacher and fellow participants.
Start
Wednesday, April 12, 2023 9:00 AM
End
Wednesday, April 12, 2023 12:00 PM
Location
Online - Teams
Event Type
Training
Category
Bureau of Education & Training
Attachment
none

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